Core Software Terms and Conditions

Effective Date: 01 March 2025

These Terms and Conditions ("Terms") govern your use of services, software, products, and hardware provided by Core Intelligent Solutions Pty Ltd t/a Core Software ("Core Software," "we," "us," or "our"). By engaging with Core Software, you ("Customer") agree to be bound by these Terms.

1. Introduction
Core Software is an Australian-based company providing technology products and services, including software sales, consulting, implementation, support, outsourced services, and third-party solutions. These Terms apply to all engagements with Core Software, including the purchase of products and services, use of our platforms, and participation in project implementations.

2. Definitions
- Agreement: This document, any signed Quote, and any referenced policies.
- Customer: The entity engaging with Core Software.
- Services: All services provided by Core Software, including but not limited to consulting, software implementation, training, support, outsourced services, and third-party services.
- Products: All software and hardware sold or licensed by Core Software, including third-party solutions.
- Third Party: Any vendor, provider, or partner whose products or services are resold or supported by Core Software.
- Quote: A cost estimate or proposal issued by Core Software.
- Business Day: Any day excluding Saturdays, Sundays, and public holidays in WA or South Africa.

3. Governing Law
These Terms are governed by the laws of Western Australia. The parties submit to the exclusive jurisdiction of the courts of Western Australia.

4. Agreement Acceptance
By signing a Quote, registering, using, or accessing any of our services or systems, the Customer agrees to these Terms. If the Customer disagrees with these Terms, they must refrain from using our services.

5. Customer Data & License
- All Customer data remains the property of the Customer.
- Core Software is granted a limited license to access, use, and process Customer data solely to deliver agreed services.
- Customer is responsible for user access, content uploaded, and compliance with applicable laws.

6. Term and Termination
- Agreements remain in effect unless terminated by either party with written notice (30 days for SaaS, 90 days for outsourcing).
- Core Software may suspend services immediately for non-compliance or misuse.

7. Service Scope
Services are delivered as outlined in the signed Quote. Any variation requires written approval.

8. Support & Service Levels
- Standard support includes online resources and live support during business hours.
- Additional support levels or on-site assistance may be subject to additional fees.

9. Implementation Services
Implementation follows a structured methodology. Core Software manages project scope, resource allocation, reporting, and collaboration with the Customer.

10. Commercial Terms
- Pricing, payment terms, deposits, and billing cycles are detailed in the Quote.
- Additional modules, scope changes, or urgent support may incur additional fees.
- Refunds or disputes must be raised within 3 business days of invoicing.

11. Third-Party Services
Core Software may offer or manage third-party solutions. In such cases:
- The Customer agrees to be bound by the third party's terms and policies.
- Core Software is not liable for third-party performance, downtime, or changes.
- Any third-party product usage is governed by the respective vendor’s agreement.

12. Privacy and Data Protection
Core Software respects Customer privacy and complies with the Privacy Act 1988 (Cth) and other applicable laws. Our full Privacy Policy is available at: [Insert Privacy Policy Link].

13. Confidentiality
Both parties agree to treat all exchanged information as confidential and use it only for the purpose of fulfilling this agreement.

14. Intellectual Property
All intellectual property rights in software, documentation, or content provided by Core Software or its partners remain the property of their respective owners.

15. Liability and Indemnity
- Core Software is not liable for indirect, incidental, or consequential damages.
- Total liability under these Terms shall not exceed the total fees paid by the Customer in the past 12 months.
- The Customer indemnifies Core Software from claims arising from misuse or third-party actions.

16. Non-Solicitation
Neither party shall solicit the employment of the other’s employees or contractors during the term of engagement and for six (6) months thereafter.

17. Anti-Corruption
Both parties commit to ethical conduct and compliance with anti-corruption laws. Any violation may result in immediate termination of the Agreement.

18. Updates to These Terms
Core Software reserves the right to amend these Terms from time to time. Updated versions will be published at [Insert Terms URL] and will apply from the date of publication.

Contact Us
Core Intelligent Solutions Pty Ltd t/a Core Software
Level 1, 100 Havelock Street, West Perth, WA 6005
Email: info@coresoftware.au
ABN: 406 415 523 56